Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • All your assistance requests will be dealt with within maximum sixty minutes after the support ticket or email has been submitted. If your case calls for further assistance from a server administrator, we will direct the trouble ticket or the email to the person on duty, in a timely manner then leave a note to notify you that more time will be required for reaching a solution. If you order the Managed Servers package, any of the server management tasks included there will be carried out whenever you want.

  • Top quality support service

  • An Exceptional Help Desk Service

  • We’ll be at your disposal 24/7 to answer any queries that you may have pertaining to our Website Control Panel or any of the applications that we have preinstalled for your convenience on the dedicated server. In case you also require help handling server management procedures, check out our Managed Servers package, which includes backup storage space, weekly OS updates, server monitoring and rebooting services, plus software installation and problem troubleshooting services.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Website Control Panel is preinstalled for each dedicated web hosting plan. Among its functions is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the tasks that you can perform. Most help articles also video versions that show all the tasks that you can perform in a highly illustrative manner. You will find all the help articles and the video tutorials in the top right corner of each section of the hosting Website Control Panel.