Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Giving superior quality support prompt is our high priority, so that we backup each cloud hosting plans plan with a one hour ticket answer guarantee. When you fill in a ticket or post a message, our client tech support team will try all they could do to provide the most satisfactory answer to your problem and to offer you assistance quickly.

  • Top quality support service
  • A Top–quality Support Service

  • Our customer assistance service is delivered by a crew of professional consultants that are ready to react to your inquiry in a timely manner. You can speak with the technical support staff by opening a help and support ticket from your Website Control Panel or by posting us an e–mail message. On business days, you may also call us on the telephone or take advantage of the online chat solution.

  • Intuitive help center
  • An Intuitive Help Section

  • 7-24 Hosting’s Control Panel has a substantial practical knowledge base that is built into all areas. In each section, you will find a Help button which will load for you a list of step–by–step online classes on how to utilize a selected feature or carry out a specific action. In addition, we have created guide films to help you to get a better idea of the Control Panel’s interface.