In the event that you have ever had a cloud hosting account before or you have dealt with any other online service, you probably know from your personal experience that for many things it's better to talk to a live person on the telephone than to exchange tickets or email messages. If you'd like to find out more about a specific service before you purchase it or when something small-scale should be made, for example, it is really far easier and quicker to do it real-time. If you are able to connect with representatives over the phone, it is also very likely that you're using the services of a real web hosting provider, not a reseller. The type of support that you can get on the phone differs between different providers - from very general matters to experienced technical support. Typically most suppliers will offer you pre-sales assistance and 1st level telephone support, while more complex tech issues are resolved through email and / or tickets.

Phone Support in Cloud Hosting

All our cloud hosting packages feature telephone support fourteen hrs a day even on official holidays, which means that if you do not have an account yet, you are able to call us and find out more about our services or if we meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States of America, the United Kingdom and Australia, so that you'll be able to contact the number that is nearer to you. In case you are an existing customer, we can help you timely with all the general and billing issues and with a number of technical issues so as to save you time and efforts - we are aware of the fact that in some cases it's quicker to consult with a live person and get things done immediately. Of course, some situations simply cannot be managed on the phone, so if this is the case you will have to use our ticketing system.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hours daily as a part of the support services for each semi-dedicated server package that we provide. Considering the fact that some issues are more difficult and time-consuming, you will have to open a support ticket if you come across such a problem, but for all your billing, general or small-scale technical issues you can always phone us and we'll help you right away so as to save you the time you will have to spend on opening a support ticket. Even if you do not have an account yet, you're able to find out whether you can host your internet sites on our leading-edge cloud platform or you will be able to receive any other general info on our semi-dedicated solutions. We have local phone numbers in the United States, the United Kingdom and Australia as well as a worldwide number, therefore you can call the one that is closer to your location.