If you ever have any inquiries related to the web hosting service or if you face a problem with your sites, you’ll have to touch base with the web hosting company’s client support team. It may not make a difference how soon they’ll reply if you’ve got a general enquiry, but an issue like a thwarted app update, for instance, may lead to your site becoming damaged or invisible on the Internet. And the longer you have to wait for the support team to lend a hand, the longer the website will be inoperational. If you offer services or goods online, any outage will influence your site in a damaging way and you can lose current or prospective clients. Lots of web hosting providers, particularly resellers, answer emails and tickets within twenty four hours, but in the electronic epoch this is much too long, as customers will scarcely ever revisit a website that isn’t working properly over a lengthy interval.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can just forget about waiting for hours, or even a whole day, to receive a reply to a tech support ticket or an email. Irrespective of when you touch base with us, we will respond to you within maximum one hour with any sales and technical enquiries that you may have. As a matter of fact, our actual response time almost never exceeds 20-30 minutes. Since we are at your disposal 7 days a week, you’ll always obtain help in a well-timed fashion and we know how crucial this is in the online age. Shortly after you contact us, we will reply to your questions. If you chance upon any technical predicament, we’ll deal with it on your behalf, or we’ll supply you with all the needed information if there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take full advantage of our lightning-fast support service. You will receive an answer to any trouble ticket submitted from the hosting Control Panel or e-mail sent to our technical and customer support staff in less than sixty minutes. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. Often, it takes considerably less time to investigate and eliminate a problem. We will supply you with more details if the solution entails something that needs to be done on your end. If you contact us during weekends or holidays, the response time will be exactly the same and because of the fact that our support team is on duty 24 hours a day, 7 days a week, you will get swift assistance for virtually any billing, technical or general issue regardless of the hour at which you contact us.