A live chat is one of the ways of communication supplied by some web hosting companies as part of their support service. Determined by the supplier, the chat can be used for billing, pre-sales and/or technical assistance. This method of contact is quicker as compared to a support ticket and it will make it less likely to misunderstand or misspell a word compared to a telephone call with an agent. What's more, when the issue that you experience requires some time to be reviewed and dealt with, you are able to do something else at the same time instead of just waiting, like you would have to do when you call. Also, you can use a live chat support service totally free provided that you have web access even if your web hosting provider is based in a different country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Hosting

As a part of the support services that we supply for our cloud hosting plans, we now have live chat support that is online every single day, even on holidays. You are able to contact us no matter if you already own an account or not, as we can support you with pretty much anything, ranging from giving you general information about our solutions in case you are not a client yet and you're thinking about ordering one of the plans, to assisting you with creating an email account in an e-mail client. Some problems are more complicated and time-consuming, which means that you'll need to use the ticketing system that is incorporated into the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on our live chat for various things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is accessible every day, even on holidays and weekends. It is the most effective way to learn more about our semi-dedicated hosting plans if you don't have an account yet or to get some issue resolved if you're a customer and our customer support representatives will assist you quickly no matter what time of the day you join our chat. In case you're unsure which package is more suitable for your web sites, if you need advice whether you need a particular upgrade and how to order it or when you have difficulties installing an e-mail account on your computer system, you're able to contact us and we will provide you with the necessary information promptly. Our live chat is accessible even after our telephone lines go off for the day, therefore when you have an account here, you can be certain that you will always receive timely help with any kind of question or trouble that pops up.