There are a number of ways in which you can touch base with the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you choose is a support ticket system. It’s the easiest means of correspondence for many reasons. In case no help desk team representative is available at the moment and they’re all occupied, a phone call may not be answered, but a ticket will invariably be received. Besides, you can copy and paste extensive pieces of info without having to worry about printing errors, and if a certain problem needs more time to be solved or a number of replies need to be exchanged, all the information will be in the exact same location, so either party can always see the comments supplied by the other one. The disadvantage of using tickets to get in touch with your hosting provider is that they’re typically separate from the web hosting platform, which means that if you need to provide info or to follow instructions, you’ll need to use at least 2 different admin consoles and this number may rise in case you’d like to administer a handful of domain names. Besides, many web hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Cloud Hosting

In stark contrast with what you may find with numerous other hosting companies, the ticketing system that we’re using with our cloud hosting plans is an indivisible part of the Hepsia Control Panel, which is included with all web hosting accounts. You will not need to memorize different logon credentials, as you will be able to manage your tickets and the web hosting account itself from one single location. So, in case you have an enquiry or run into a predicament, you can contact our client care staff right away. Our ticketing system offers a clever search option. This suggests that even if you have sent lots of tickets over the years, you will be able to find the one that you need without any effort. On top of that, you can check knowledge base tips for dealing with common challenges.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated hosting plans, was created with one aim in mind – that you should be able to manage everything related to your semi-dedicated server account in a single location and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you have an inquiry or bump into a complication, you can get in touch with our tech support staff representatives instantaneously without having to go to a different system. You can browse your website files or check different settings in your account whilst submitting a new ticket or reading the response to an older one. If you’ve got a vast number of tickets and you’d like to find a given one, you can use the clever search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you get a response in less than 1 hour irrespective of the nature of your question or problem.