Being able to get in touch with your cloud hosting company if you have any questions or experience any problems is really important and how quickly they will answer back and take action is often crucial, in particular when your site is business-oriented, as more downtime can often mean losing potential clients. The support solutions are also a way to identify genuine suppliers from resellers. The latter generally reply only to e-mails or support tickets and you'll need to wait for a day or even more so as to get an answer. In case your trouble calls for a few responses, you may end up losing a few days so as to get a problem fixed. Using an authentic and trustworthy website hosting supplier, you will be in a position to connect with the support at any moment and get a prompt reply no matter what the issue or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Hosting

Our cloud hosting plans include 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our services well before you make a purchase or you're a current client and you have any question or a difficulty, you'll be able to contact us anytime, which includes weekends and holidays. We have many channels to contact us - several phone lines globally for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more technical matters or any matters which require more time to investigate and take care of. In contrast to various other website hosting suppliers, our trouble tickets come with a guaranteed max reply time of just one hour, so no matter what your problem is, it'll be resolved in a timely manner and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

We are aware how important it is to receive quick assistance, particularly if your site is not working efficiently for whatever reason. All of our semi-dedicated hosting plans include 24/7 customer and technical support, thus in case anything happens, you will be able to use plenty of methods to let us know - phone line with a few local numbers globally, live chat, emails and tickets. The first two options are for billing, pre-sales and common matters, which means that in case you don't have an account yet, for example, you are able to get extra details regarding our solutions, or we will help you with less demanding technical issues. The other two options are for strictly technical problems or everything which is more time-consuming since it's easier to follow the communication between you and our support crew. The guaranteed max answer time for them is just 1 hour, the regular one - 15-20 min, so you won't need to wait for a whole day to receive assistance as you may need to do with various other service providers.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to receive timely support in general, let alone when you operate an entire server, so each and every dedicated server that we provide includes 24/7 support with one-hour answer time warranty whatever the situation. The service is 100 % free for all of the difficulties with your server or the software that was installed by our administrators during the setup, therefore you can contact us as many times as you wish, even during holidays. You can either open a trouble ticket from your billing area or you could send an email, and the actual reply time for either of these rarely surpasses thirty minutes because we have administrators available twenty-four hours a day. In case you need general info about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers we have on 3 continents or you could employ our live chat service and speak with a representative online. For third-party software assistance, we offer a Managed Services upgrade, which you can add to your server package through your billing Control Panel.